HASHEM's CV
HASHEM SAKR
SENIOR ACCOUNT MANAGER
Profile summary
Senior Account Manager with 13 years of experience shaping government account management and sales strategy outcomes in the GCC. Known for team leadership, client retention, and business development across high-value portfolios. Committed to delivering service excellence and building long-term client relationships.
Career highlights
Government Account Portfolio Management: Managed high-profile government accounts including Dubai Police and Sharjah Police, receiving multiple Certificates of Appreciation for sustained collaboration and service excellence between 2019 and 2024.
Team Leadership and Sales Quotas: Led and supervised a team of account executives, setting sales quotas and monitoring performance to ensure consistent achievement of company sales objectives.
Client Retention and Business Development: Designed and implemented account retention plans that strengthened long-term client relationships and reduced account churn while identifying new business development opportunities.
Outstanding Performance Recognition: Earned the Outstanding Performance Award in 2017 for consistent delivery of high-quality work and built long-term relationships contributing to sustained account growth.
Key skills
Professional experience
Shaped client management strategy, steering high-profile government portfolios and supervising account executive teams across regional operations. Defined sales quotas and designed retention plans, overseeing business development initiatives and escalation handling protocols.
- Maintained client satisfaction rates exceeding internal targets across accounts including Dubai Police and Sharjah Police.
- Set sales quotas and monitored team performance to ensure consistent achievement of company sales objectives.
- Designed account retention plans that strengthened long-term relationships and reduced account churn.
- Identified and pursued new business development opportunities, expanding the client base among high-value accounts.
- Received multiple Certificates of Appreciation from Dubai Police, Dubai Courts, and Sharjah Police between 2019 and 2024.
Defined sales strategy, steering client account operations and relationship management functions for Emirates Auction. Managed end-to-end client portfolios, maintaining engagement across new and existing accounts to support business growth and revenue targets.
- Earned the company Outstanding Performance Award in 2017 for consistent delivery of high-quality work.
- Achieved assigned sales quotas set by the line manager across multiple reporting periods.
- Maintained long-term relationships with new and existing clients while managing accounts end-to-end.
Guided customers through documentation and registration processes while maintaining service standards at the front desk. Addressed incoming inquiries and complaints to ensure timely resolution for clients.
- Educated new customers on company procedures to support purchase completion.
- Resolved feedback and inquiries promptly to maintain service standards.
Guided client interaction operations for mobile device users, managing inquiries and policy requests while participating in broader revenue planning initiatives.
- Resolved customer feedback, complaints, and refund requests specifically for iPhone and BlackBerry device users.
- Contributed to devising and implementing organizational sales strategies.
- Built strong client relationships through consistent service delivery.
Education
Business Administration
Languages
Arabic · Native
English · Professional